Shopping info

  1. Orders processing is from Mondays thru Saturdays, 9:00am thru cut off time 4:00pm (Manila Time). Orders placed after cut off shall be processed the next business day.
  2. For 3rd party purchases (e.g. cardholder’s outside the country who want to buy appliances and have it delivered to their families in the Philippines), additional requirements shall be required. Please refer to details as follows:

    a) Cardholder’s signed authorization letter
    b) Clear copy of cardholder’s valid ID with photo and signature
    c) Clear copy of authorized representative/recipient’s valid ID with photo and signature

  3. List of acceptable valid IDs are as follows:

    a) Primary ID- Digitized Government ID (one of the following)
    i. SSS/Unified Multi-Purpose
    ii. GSIS ID
    iii. Driver’s License
    iv. Professional Regulation Commission (PRC)
    v. Passport
    b) Secondary ID (atleast two of the ff.)
    i. Voter's ID
    ii. Postal ID
    iii. Tin ID
    iv. Company ID
    v. Senior Citizen ID
    vi. NBI ID
    vii. Company ID

  4. An email will be send to you to confirm that we have accepted the order. We shall not be obliged to deliver the product you have ordered until we have accepted the order.
  5. You may be asked to provide additional information or requirement for verification purposes before we accept the order. Verification normally takes 1-2days after the cardholder completed the requirements. Please be advised that the additional documents required shall be forwarded within 7 days from the date of order. Once we have completed the verification and checked the availability of stock, we will email you again that we have accepted your order thru a Confirmation Letter.
  6. Please take note that there are cases wherein an order cannot be processed for several reasons which are beyond our control. The site has the right to refuse or cancel any order for any of these reasons.
  7. Products in this site are normally available for consolidation within 24hrs after the order has been accepted. If an order will not be available within 24hrs, or is out of stock, or if under order basis (7-10 working days) the customer will be notified thru telephone or email as to when the product will be available. The customer on the other hand has the option to cancel the order without any charges.
  1. Delivery and shipment of orders within the Philippines shall be handled by Abenson Logistics as long as the destination is covered by its delivery network.
  2. Orders are normally dispatched on the third day after the order was accepted; delivery lead time as follows:

    a) 3 - 5 working days within Metro Manila
    b) 5 - 7 working days outside Metro Manila

  3. Upon delivery of item, the cardholder should present the following:

    a) Confirmation letter
    b) Valid ID with photo and signature. (Please refer to acceptable valid ID listed under Order Acceptance)

  4. In the absence of the cardholder, an authorized representative may receive the merchandise provided the following will be presented:

    a) Confirmation Letter
    b) Signed authorization Letter from Cardholder
    c) Clear copy of cardholder’s valid ID with photo and signature
    d) Clear copy of representative’s valid ID with photo and signature

  5. Please observe the guidelines upon delivery which was mentioned above as there will be no release of item without the confirmation letter, valid ID of cardholder, signed authorization letter, if applicable and copy of representative’s valid ID, if applicable.
  6. Abenson shall not be held liable for non delivery of product due to the following circumstances beyond Abenson’s control and its Logistics:

    a) Unavailability of cardholder or authorized representative
    b) Incomplete or incorrect address
    c) Force majeure or act of God including calamity or bad weather condition, strikes, etc.

Prices on are subject to change without prior notice. This may be due to the consequence of supplier price changes or due to current market situations. Prices may also vary from actual store price. Abenson is determined to ensure accurate price information however, errors may still occur and the price of your order will be validated as part of acceptance procedure. If the price for the order changes before we accept your order, you will be duly notified via email regarding the new price of the item purchased, and the customer has the option to push through with the order (under the current price), or cancel the order with no charge at all.

  1. Replacement of unit due to change mind is not allowed. Only defective goods can be returned or exchanged.
  2. If the item was defective, kindly send us an email at and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter.
  3. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. Abenson may charge administrative and handling charges depending on the circumstances of the return.
  1. Guarantee given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.
  2. Kindly ensure to keep the Official Sales Invoice for warranty purposes.
  3. In case the item purchased online has a problem, customer may contact the Customer Service Hotline at (+632) 921-0888 or email us at for proper instruction.